Refund and Returns Policy

At JC Jewelers, we want you to feel confident and joyful in every purchase. If for any reason you’re not completely satisfied with your jewelry, we’re here to help.

Returns & Exchanges

We gladly accept returns within 7 days and exchanges within 30 days of delivery or purchase on unworn, non-custom jewelry. Please contact us at info@jcjewelers.com before returning your item to ensure proper handling.

Returned pieces must be:

• In their original, unworn condition
• Accompanied by original packaging and proof of purchase
• Free from damage, wear, or alterations

Please note: Custom pieces, special orders, and resized or altered items are final sale and not eligible for return or exchange.

Return Shipping

Clients are responsible for the cost of return shipping. We recommend using a trackable, insured shipping method as JC Jewelers cannot be held responsible for items lost or damaged in transit.

Refunds

Once your return is received and inspected, a refund will be issued to your original payment method within 5–7 business days, minus any shipping charges.

Questions?

We’re here for you. For questions regarding returns, exchanges, or the condition of your item, please reach out to our team directly. Your satisfaction is our top priority.